Please enter your comment!
Please enter your name here

That is how we share data with (not solely) customer-facing roles about latest releases.

Let’s be actual, everyone seems to be busy. However on the similar time, it can be crucial that customer-facing roles in your group have up-to-date details about your newest product releases. It’s particularly vital within the SaaS world the place your product may be evolving actually each week. So what are you able to do to guarantee that your colleagues have up-to-date data and also you don’t waste their time in one other product sync assembly?

At Kontent by Kentico, we use a technique the place we create a 5-minute recording for every new main launch that may be watched on-demand and covers a very powerful data. Right now I’ll present you how one can create your personal.

The beauty of this technique is that it doesn’t take quite a lot of time to organize and also you solely want a slide deck and video-recording software of your selection. You should use Zoom or Microsoft Groups (MS Groups) if that’s simpler for you. Extra on that later.

First, we have to create a slide deck with a very powerful details about the discharge. We purpose at 5 minutes, so we are going to use precisely 5 slides. Right here’s the construction:

Begin by summarising the important thing details about the discharge. What’s the goal launch date? Goes to be publicly obtainable or are you launching a beta? How vital launch it’s from a advertising and marketing perspective? Are there any associated pricing adjustments? Another vital side? Put it right here on this slide.

The second slide is reserved for describing buyer issues you wish to deal with. What are the pains you wish to deal with with this launch? What jobs will this launch cowl? And what’s out of scope? Attempt to seize it right here.

Do you could have a buyer who was asking about your newly launched performance? Do you could have their particular use case? Or do you even have their quote? Superb! Share it on this slide, so individuals can think about what are the examples of shoppers you’re serving to (and don’t be afraid to make use of their logos, so individuals can type a greater connection to the model).

They are saying one image is value a thousand phrases. So I’m wondering, what’s a GIF value? This slide is reserved for showcasing your new performance in motion. And gifs are wonderful for that. Why? As a result of they are often simply shared with prospects or reused in a gross sales pitch deck. So hold that in thoughts if you’re including it right here and attempt to use some significant take a look at information in your demo. Its size is as much as you, however don’t go overboard with it.

Lastly, the final slide is reserved for sharing details about the long run. Was this launch a primary iteration of the brand new performance? Do you intend to develop it additional? This slide is a superb place the place you may share the long run timeline (once more, use pictures). Additionally, should you’re conscious of some performance limitations be at liberty to say them explicitly right here on this slide.

Now we have now the slide deck. You would finish right here and share it together with your group, however I actually advocate recording the session — you’ll get a greater engagement. Don’t ask me why however individuals will fairly watch a 5-minute video than undergo the slide themselves. I normally use MS Groups the place I spin a digital name with simply myself that’s recorded — name me lazy, however I simply discover it tremendous easy to make use of for recording and exporting the video. As we’re aiming for below 5 minutes, you don’t must spend time on post-processing the recording, it might be a waste.

Why 5 minutes? It really works one of the best for the engagement from my expertise. The longer your recording goes to be, the less individuals will watch it. 7 minutes in comparison with 5 already really feel like an eternity. And all people can discover 5 minutes of their schedule fairly than twelve. So, if you’re recording the session don’t learn the slides — be direct, spotlight a very powerful issues that you simply wish to stick of their head. Folks can learn the slides for themselves.

Now that we have now the recording, it’s time to share it. You should use e-mail for that, however I favor utilizing our company-wide MS Groups channel. Merely, as a result of you may encourage individuals to ask questions straight below the publish. In Kontent, the recording and PPT are shared by the Product Supervisor that was accountable for the performance — I would like individuals to affiliate them with the performance, to allow them to attain out to them if they’ve additional questions. It’s also a great observe to add the supplies into one shared folder that may be accessed later or shared with new colleagues.

That’s it. That is how we share data with (not solely) customer-facing roles about latest releases in our division. Up to now the format was actually working for us and we’ve been receiving constructive suggestions. Be at liberty to attempt it your self and modify it to your wants. Contemplating it doesn’t require an enormous time funding, it may be an amazing place to begin for getting everybody on the identical web page.

Find out how to Onboard Buyer-facing Roles on New Performance in Underneath 5 Minutes | by Martin Michalik