Please enter your comment!
Please enter your name here

We’re very excited to announce WebEngage’s integration with Viber to achieve its prospects by wealthy multimedia messaging, customized interactions, and real-time conversations.

Within the ever-evolving digital panorama, establishing significant connections with prospects necessitates a strategic presence on the platforms they gravitate in the direction of. Viber, a outstanding messaging app with a world presence, presents a robust medium to have interaction, inform, and delight your viewers.

WebEngage’s integration heralds a brand new period of buyer engagement, the place manufacturers can forge stronger connections and ship significant experiences on a platform that resonates with hundreds of thousands worldwide.

Advantages of integrating Viber:

  • World Attain: By incorporating Viber into the WebEngage ecosystem, companies can faucet into numerous engagement alternatives. This synergy unlocks pathways to attach with a world viewers, significantly within the SEA area, enhancing outreach on an unprecedented scale.
  • Multimedia Messaging: Utilizing Viber’s wealthy media messages, together with photos, movies, texts, and information, to convey your messages in additional partaking and inventive methods, manufacturers can elevate their messaging sport throughout the WebEngage framework.
  • Personalization: With WebEngage’s integration of Viber, you possibly can personalize communication, thereby harnessing consumer preferences, behaviors, and demographics.
  • Conversion Potential: The interactive nature of Viber messaging, mixed with its skill to incorporate buttons, hyperlinks, and calls to motion, creates one other layer on the WebEngage personalization stack, thereby making a direct path for driving conversions, whether or not directing customers to a web site, app obtain, or a particular promotional provide.

Benefits of integrating viber


You’ll be able to create, execute, observe, and analyze a bunch of occasions on the WebEngage dashboard for Viber.
A few of the occasions you possibly can observe & analyze are:

  1. Message despatched/accepted /rejected/ delivered/ failed or queued.
  2. Occasion fired when a consumer has been added to the Management Group
  3. Occasion fired when the consumer opens and views the message
  4. Dwell Person Exercise card
  5. Dwell Marketing campaign Interplay,
  6. And extra.

Use Instances For Viber

Viber’s distinctive options and capabilities allow companies to create revolutionary and fascinating experiences.
Use cases for Viber
Let’s take a look at among the use circumstances you possibly can resolve for with WebEngage’s integration with Viber:

  1. Video Engagement: Showcase new options by product launch movies. Furthermore, you may also present consumer steerage with how-to movies, ship instructional tutorials and classes, and share professional insights and trade tricks to inform and have interaction.
  2. Picture-driven Promotions: Create urgency with time-bound presents that includes visually interesting photos. You can too announce gross sales and distribute promotional coupons by fascinating visuals.
  3. Transactional Messaging: With Viber’s integration, you possibly can inform prospects of order updates and transport notifications. Furthermore, you may also share direct hyperlinks to webinars and occasions for straightforward entry and infuse messages with emoticons for a personal touch and enhanced communication.
  4. Personalization and Re-engagement: Solicit consumer suggestions and rankings to boost buyer interplay and re-engage customers with tailor-made messages to reignite their curiosity.
  5. File Sharing: With file sharing, you possibly can seamlessly ship PDF and doc invoices for straightforward entry and supply customers with downloadable instructional sources so as to add worth.
  6. Participating Interactive Content material: Provide language studying classes and quizzes for interactive training.
  7. Immersive Storytelling: Craft partaking narratives utilizing wealthy media parts to captivate customers.
  8. Appointment Reminders and Updates: Ship well timed appointment reminders and reserving notifications to make sure a seamless expertise.


Embracing the huge digital panorama, Viber presents companies a robust avenue to reshape their advertising methods and forge extra profound connections with their viewers. By this collaboration, WebEngage amplifies the potential of Viber, enabling manufacturers to ship fascinating multimedia experiences, interact in real-time dialogues, and craft bespoke messages that resonate universally.

We’re right here to propel your engagement methods to new horizons utilizing the dynamic capabilities of Viber. Take a demo now.

Please word: That is an access-controlled function. To allow Viber for your small business, attain out to [email protected] or your Buyer Success Supervisor.

Turbocharge Your Advertising With Viber For WebEngage